Your privacy and data protection are our top priorities
At Ava.ai, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant services.
Information We Collect
We collect information that you provide directly to us when using our services:
Account information (name, email, phone number)
Business information (company name, website, industry)
Call recordings and transcripts from your AI assistant interactions
Calendar and scheduling data when you connect integrations
Usage data and analytics about how you interact with our platform
Communication preferences and notification settings
How We Use Your Information
We use the information we collect for the following purposes:
Providing and maintaining our AI assistant services
Improving and personalizing your experience
Processing your requests and managing your account
Sending you important notifications and updates
Analyzing usage patterns to enhance our platform
Ensuring security and preventing fraud
How We Protect Your Data
We implement industry-standard security measures to protect your information:
Encryption of data in transit and at rest using TLS/SSL
Secure authentication with password hashing and 2FA support
Regular security audits and penetration testing
Access controls and role-based permissions
SOC 2 Type II ready infrastructure
GDPR compliance with EU data residency options
Your Rights and Choices
You have the following rights regarding your personal data:
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal obligations)
Portability: Export your data in a structured format
Objection: Opt-out of certain data processing activities
Withdrawal: Revoke consent for data processing at any time
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@ava.ai or through our support channel.
