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Security

How we protect your data and ensure platform security

At Ava.ai, security is fundamental to everything we do. We implement comprehensive security measures to protect your data, maintain platform integrity, and ensure the confidentiality of your information.

Data Encryption

We use industry-standard encryption to protect your data:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for data at rest
  • End-to-end encryption for sensitive communications
  • Encrypted database connections and backups
  • Secure key management using hardware security modules (HSMs)

Authentication & Access Control

Multiple layers of authentication protect your account:

  • Secure password requirements with bcrypt hashing
  • Two-factor authentication (2FA) support
  • OAuth 2.0 integration with Google and Microsoft
  • Session management with automatic timeout
  • Role-based access control (RBAC) for team permissions
  • API key rotation and scope management

Infrastructure Security

Our infrastructure is built on secure, reliable platforms:

  • Hosted on enterprise-grade cloud infrastructure (AWS, GCP)
  • Regular security patches and system updates
  • Network isolation and firewall protection
  • DDoS protection and rate limiting
  • Automated vulnerability scanning
  • Intrusion detection and prevention systems

Access Control & Monitoring

We maintain strict access controls and continuous monitoring:

  • Principle of least privilege for all system access
  • Multi-factor authentication for administrative access
  • Comprehensive audit logging of all system activities
  • Real-time monitoring and alerting for suspicious activities
  • Regular access reviews and permission audits
  • Secure development practices and code reviews

Incident Response

We have a dedicated incident response plan:

  • 24/7 security monitoring and incident response team
  • Documented incident response procedures
  • Regular security drills and tabletop exercises
  • Prompt notification to affected users in case of breaches
  • Post-incident analysis and continuous improvement
  • Coordination with law enforcement when necessary

Compliance & Certifications

We adhere to industry standards and regulatory requirements including SOC 2 Type II readiness, GDPR compliance with EU data residency, CCPA compliance for California users, and regular third-party security audits.

Last updated: 3/2/2026

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